Returns policy

Thank you for shopping with us! Below we summarise the rules for returns and withdrawal for products bought in the SPACES by bēzier™ web shop (spaces.bezier.hu).

In short: there is no right of withdrawal for products made to a custom size or with your own image, and standard WallArt products ordered from the catalogue can be returned within 30 days. Report a damaged or wrong product within 48 hours, with a photo.

1. Custom-made products – exclusion of the right of withdrawal

The following products are made at the customer’s request, to a custom size or with custom content:

• made-to-measure wallpaper and wall murals (based on the width × height given),
• products ordered from your own image, an uploaded image, or an image made in the Designer / with AI,
• wall decorations of a custom size or custom content.

The 14-day right of withdrawal without giving a reason under Hungarian Government Decree 45/2014 (II. 26.) (which implements Directive 2011/83/EU) does not apply to them, as products made to the consumer’s specifications are excluded. This means we cannot take such products back, and the order cannot be cancelled once production has started. Before placing your order, check the dimensions you entered and the pattern you selected.

2. Returns – non-custom products

For WallArt products ordered from the catalogue in the standard size and material shown, we offer a 30-day return period from receipt. Conditions: the product is unused, undamaged, in its original packaging, and you have the invoice or receipt. The cost of returning is borne by the customer, unless the product is defective or wrong.

To start a return, write to us: webshop@bezier.hu. Return address: SPACES by bēzier™, 5900 Orosháza, Kossuth Lajos utca 9., Hungary. We cannot accept parcels sent without prior agreement.

3. Damaged, defective or wrong product

If the product arrived damaged or defective, or is not what you ordered, please notify us within 48 hours at webshop@bezier.hu and attach a photo of the problem. We repair or remake the defective product free of charge.

4. Products that cannot be returned

• custom-made products made to a custom size or with custom content (see section 1),
• used or damaged products,
• gift cards,
• sale or discounted products, if the terms of the promotion say so.

5. Exchange

For a non-custom product, you return the product and place a new order after the refund. For a custom product, we can only offer a remake if the defect comes from production.

6. How refunds work

After we receive and check the returned product, we notify you by e-mail. If approved, we start the refund within 10 working days. If it has not arrived after 15 days, please let us know: webshop@bezier.hu

7. Refund method

We refund the purchase price by the same payment method used for the purchase (for card payments, by a refund initiated to SimplePay). In case of withdrawal, the refund is made no later than 14 days after we receive the withdrawal.

8. Complaints and remedies

If you have a complaint, write to webshop@bezier.hu. If we cannot agree, you may turn to the consumer protection authority of your place of residence, the Békés County Conciliation Board or a court. You can also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. Details are in the General Terms and Conditions.